Refund and Returns Policy

This Refund and Returns Policy applies to all purchases made on https://hairtreatments.ca/ for customers located in Canada. By placing an order on our website, you agree to the terms outlined below.​

1. Eligibility for returns

  • We accept returns only for products that are defective, damaged in transit, or received in error. Products that are not defective are not eligible for return or exchange.​

  • To be eligible, you must contact us and initiate a return request within 14 days from the date you receive your order. After 14 days, we cannot offer a refund or replacement.​

  • For hygiene and safety reasons, opened or used hair care products and hair extensions are only eligible if the defect is confirmed (for example, manufacturing defect or serious damage in transit).​

2. Return process

  • To request a return for a defective product, please contact our customer support team at info@hairtreatments.ca with your order number, photos of the defect, and a brief description of the issue before sending anything back.​

  • After reviewing your request, we will confirm whether the item is eligible for return and provide you with return instructions and the return shipping address. Returns sent without prior authorization may be refused.​

  • You must ship the item back within 14 days after we approve the return, using a trackable shipping service and keeping the tracking number for your records.​

3. Condition of returned items

  • Returned items must include original packaging, accessories, and any free gifts that came with the order, where applicable.​

  • If the returned item is missing parts, shows signs of misuse, or is not the same item that was originally shipped, we may refuse the refund or apply a partial refund at our discretion.​

4. Refunds

  • Once we receive and inspect the returned item, we will notify you by email whether your refund has been approved or rejected.​

  • If approved, a refund will be processed to your original method of payment within 5–10 business days, depending on your bank or payment provider.​

  • Refunds are issued for the product price only. Original shipping charges are non‑refundable unless the return is due to our error (for example, wrong item shipped) or as required by applicable consumer protection laws.​

5. Return shipping costs

  • If the product is confirmed defective or we sent the wrong item, we will cover or reimburse reasonable return shipping costs as instructed by our support team.​

  • If the product is not defective or the issue is not covered by this policy, the item will not be eligible for return. In such cases, if you decide to send it back without approval, you will be responsible for all shipping costs and the item may be refused.​

6. Exchanges

  • We do not offer direct exchanges. If your return is approved, you will receive a refund for the eligible item, and you can place a new order for the product you want.​

7. Non‑returnable items

  • Gift cards, promotional items, and any products explicitly marked as “final sale” or “non‑returnable” at checkout cannot be returned, except where they are defective and protected by applicable law.​

  • Training and educational services (if offered) are subject to separate terms and are generally non‑refundable once the service has started, unless required by law.​